Refund policy
At Skrivyn, we strive to ensure your satisfaction with every purchase of Pens & Writing, Notebooks & Journals, and File Folders & Organization products. This Refund Policy outlines the conditions and procedures for requesting a refund.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order if the item meets one of the following criteria:
- The product is defective or damaged upon arrival.
- The product does not match the description or specifications on our website.
- You received an incorrect item.
Refunds are not available for items that have been used, altered, or damaged after delivery, unless the issue is due to a manufacturing defect.
Non-Refundable Items
The following items are not eligible for refunds:
- Personalized or custom-made products, unless defective.
- Digital or downloadable products, such as templates or software.
- Items purchased during clearance or final sale events.
How to Request a Refund
To initiate a refund request, please contact our support team at [email protected] with the following information:
- Your order number.
- A description of the issue, including photos if applicable.
- Your preferred resolution (refund or replacement).
We will review your request within 3-5 business days and provide instructions for returning the item, if necessary.
Return Process
If a return is required, you must ship the item back to us within 14 days of receiving our return authorization. Items must be returned in their original packaging, unused, and in the same condition as received. We recommend using a trackable shipping service, as Skrivyn is not responsible for lost or damaged return shipments.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to post the funds to your account.
Shipping Costs
Shipping costs are non-refundable, except in cases where the refund is due to our error (e.g., defective or incorrect item). If you are returning an item for reasons other than our error, you will be responsible for the return shipping costs.
Exchanges
If you need to exchange an item for a different product, please contact us at [email protected] to arrange the exchange. Exchanges are subject to product availability and may incur additional shipping charges.
Contact Us
If you have any questions about this Refund Policy, please reach out to us at [email protected]. We are here to assist you.